01 novembro 2007

Ainda dizem que operador de call center tem vida fácil

Já é bem velhinha mas dá sempre para tirar uns sorrisos à custa da estupidez humana. Parece que o operador do call center acabou despedido, mas ele devia é ser promovido, no mínimo! É uma gravação dum diálogo entre um operador da linha de ajuda do WordPerfect e um cliente com ... "problemas".

-Operator: "Ridge Hall, computer assistance; may I help you?"
-Caller: "Yes, well, I'm having trouble with WordPerfect."
-Operator: "What sort of trouble??"
-Caller: "Well, I was just typing along, and all of a sudden the words went away."
-Operator: "Went away?"
-Caller: "They disappeared."
-Operator: "Hmm. So what does your screen look like now?"
-Caller: "Nothing."
-Operator: "Nothing??"
-Caller: "It's blank; it won't accept anything when I type."
-Operator: "Are you still in WordPerfect, or did you get out??"
-Caller: "How do I tell?"
-Operator: "Can you see the 'C: prompt' on the screen??"
-Caller: "What's a sea-prompt?"
-Operator: "Never mind, can you move your cursor around the screen?"
-Caller: "There isn't any cursor; I told you, it won't accept anything I type."
-Operator: "Does your monitor have a power indicator??"
-Caller: "What's a monitor?"
-Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??"
-Caller: "I don't know."
-Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"
-Caller: "Yes, I think so."
-Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall
-Caller: "Yes, it is."
-Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"
-Caller: "No."
-Operator: "Well, there are. I need you to look back there again and find the other cable."
-Caller: "Okay, here it is."
-Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
-Caller: "I can't reach."
-Operator: "OK. Well, can you see if it is??"
-Caller: "No."
-Operator: "Even if you maybe put your knee on something and lean way over??"
-Caller: "Well, it' s not because I don't have the right angle -- it's because it's dark."
-Operator: "Dark??"
-Caller: "Yes - the office light is off, and the only light I have is coming in from the window."
-Operator: "Well, turn on the office light then."
-Caller: "I can't."
-Operator: "No? Why not??"
-Caller: "Because there's a power failure."
-Operator: "A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??"
-Caller: "Well, yes, I keep them in the closet."
-Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
-Caller: "Really? Is it that bad?"
-Operator: 'Yes, I'm afraid it is."
-Caller: "Well, all right then, I suppose. What do I tell them??"
-Operator: "Tell them you're too stupid to own a computer!!!"


Ótima esta! muito boa :D